Plans and billing

CartSella plans do not gate features. Every plan, including Free, gives you every offer type, every upsell type, scheduling, country rules and campaign links. What changes as you move up is how many orders you can process each month and how many offers, upsells and campaign links can be live at the same time. You manage all of this on the Pricing page in the CartSella navigation.

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The plans

Annual billing saves 20% against paying monthly. The plan cards always show the per month figure, so an annual Growth card reads $24.00 /mo and the$287.99 is what Shopify charges once a year. Scale carries the “Most popular” badge on the Pricing page. That is a recommendation, not a restriction.

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Included on every plan

• All offer types: gift with purchase, shipping discounts, delivery rules, volume discounts, quantity breaks, cheapest item discounts, automatic product discounts, standard bundles, pick your bundle, the bundle builder, and the pack selector.
• All six upsell types.
• All storefront blocks.
• Scheduling, with start and end dates.
• Country and market rules.
• Campaign links.
• Analytics.

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What needs Shopify Plus, not a higher plan

Two things are gated by Shopify’s own platform rather than by your CartSella plan:

• Checkout upsells require Shopify Plus.
• Hiding shipping methods at checkout with a delivery rule requires Shopify Plus.

Upgrading your CartSella plan does not unlock either. See Compatibility.

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Free trial

Paid plans come with a 7-day free trial if your store has never had a CartSella subscription. When you are eligible, every paid plan card lists “7-day free trial” among its features and the button reads Start 7-day trial instead of Upgrade. The trial is one time per store. Once your store has subscribed even once, switching between paid plans never restarts it. Development stores are never trial eligible, because they cannot be charged in the first place.

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Order limits

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What counts as an order

Your monthly count is the number of orders CartSella was involved in. An order counts when a CartSella offer, upsell or campaign link was attributed to it, which is exactly the same set of orders you see on the Analytics page. Orders that never touched CartSella do not count toward the limit.

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The window

• Paid plans meter per 30-day billing cycle, aligned with your Shopify subscription renewal.
• Free and Dev plans meter per calendar month, in UTC.

The Pricing page shows a Current usage card with a progress bar and the line “X of Y orders used this month (Z%)”. The bar turns amber at 80% and red at 95%. It is hidden on Business, which has no limit, and on development stores, which get their own notice instead.

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What happens when you hit the limit

When the store is blocked:

• Every CartSella theme block stops rendering. Offers, bundles, upsells, progress bars, timers, announcement bars and promo blocks all disappear from the storefront.
• The discounts CartSella created are removed, so nothing is discounted that CartSella promised.
• The CartSella navigation collapses to Pricing only, every other CartSella page redirects there, and a notice covers the page until you dismiss it.
• Your configuration is untouched. Nothing is deleted, nothing is set back to draft.

You get email warnings at 80% and at 100% of your limit, and again when the store is blocked.

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Getting unblocked

Two ways, and both restore everything on their own:

1. Upgrade to a plan with a higher limit. CartSella rebuilds the discounts and the storefront blocks start rendering again within a few minutes. You do not need to re-save your offers.
2. Wait for the window to reset. Usage drops back below the limit at the start of the next billing cycle or calendar month.

A refund that takes your attributed order count back under the limit also restores the storefront. Billing problems block the store the same way. An unpaid, declined or cancelled Shopify charge suspends CartSella until it is resolved, and the Pricing page tells you which of the two is the cause.

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Active item caps

Each plan caps how many offers, upsells and campaign links can be live at the same time. The badge on the Offers and Upsells pages reads “X / Y active on your plan”. An item counts toward the cap only when it is live right now. It does not count if it is:

• a draft,
• paused or inactive,
• archived,
• paused automatically, because the gift went out of stock or a usage limit was reached,
• past its end date, even if the status still reads active.

Delivery rules have their own page and their own separate limit, so they never count against your active offers cap. If you hit the cap, pause or archive something you are no longer running, or upgrade.

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Changing plans

Upgrades apply immediately. Downgrades apply at the start of your next billing cycle, and until then the card shows “Pending approval” and a banner tells you which change is waiting. You can make one billing change per cycle. If you already changed plans this cycle, the card is disabled and CartSella prints the date you can change again, which is your next renewal.

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Discount codes

If you have a CartSella discount code, click Have a discount code? below the billing toggle, enter it in the Redeem discount code window and click Apply code. Each code is single use and carries its own terms: the percentage off, whether it applies to monthly billing, annual billing or both, and how many billing cycles it lasts. Once a code is applied, the plan cards show the discounted price and the badge next to the billing toggle switches from “Save ~20%” to your code’s percentage. The link disappears once a code is active, because only one applies at a time.

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How billing works

CartSella uses Shopify’s built-in app billing. You approve the charge in Shopify, Shopify bills you alongside your Shopify subscription, and Shopify pays us. CartSella never sees or stores your payment details. Billing is pro-rated and you can cancel at any time.

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Cancelling

Uninstall CartSella from your Shopify admin under Settings → Apps and sales channels. Uninstalling ends the Shopify charge. See Pausing and uninstalling for what happens to your discounts and your data.

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Common questions